Terms & Conditions

Welcome to Callista By Radhika. By accessing and using our website callistabyradhika.com, you agree to comply with the following terms and conditions. Please read them carefully before making a purchase.

1. General

  • These terms govern the use of our website and the purchase of our jewellery products.
  • By placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
  • We reserve the right to update or modify these terms at any time without prior notice.

2. Eligibility

  • You must be at least 18 years old to make a purchase. Minors can use the website with the consent of a parent or guardian.
  • You agree to provide accurate and up-to-date information during the checkout process.

3. Product Information

  • All products are described to the best of our ability. Slight variations in color, size, or design may occur due to photographic lighting, screen settings, or the handmade nature of certain items.
  • Products labeled as “imitation,” “fashion,” or “costume jewelry” are not made of precious metals or gemstones unless explicitly stated.

4. Pricing

  • All prices are listed in Rupee and are subject to change without notice.
  • Prices do not include applicable taxes, shipping fees, or customs duties, which may be added during checkout.

5. Orders and Payments

  • Orders are only confirmed upon successful payment.
  • Accepted payment methods include Gpay/PhonePe/Paytm/UPI, credit cards, debit cards, PayPal, etc.
  • We reserve the right to cancel orders in cases of stock unavailability, payment issues, or suspected fraudulent activity. You will be notified and refunded in such instances.

6. Shipping and Delivery

  • Please refer to our Shipping Policy for details on delivery times, shipping fees, and international orders.
  • Delivery timelines are estimates and may vary due to external factors like customs delays or courier issues.
  • We are not liable for delays caused by third-party courier services.

7. Returns, Exchanges, and Refunds

  • Returns and exchanges are governed by our Refund and Exchange Policy. Please review it before making a purchase.
  • Personalized or custom-made jewelry is non-refundable unless defective or damaged.
  • To initiate a return or exchange, contact us within 7 days of delivery with proof of purchase (360 degree opening video).
  • We don’t offer refund or exchange for any products received as damaged in transit.

8. Jewelry Care

  • Proper care is essential to maintain the longevity of your jewelry. Refer to our Jewelry Care Guide for detailed instructions.
  • We are not responsible for damage resulting from improper handling, exposure to chemicals, or regular wear and tear.

9. Intellectual Property

  • All content on this website, including text, images, and designs, is owned by Callista By Radhika or its licensors.
  • You may not reproduce, modify, or distribute any content without prior written permission.

10. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
  • Our maximum liability is limited to the purchase price of the product.

11. User Account

  • If you create an account on our website, you are responsible for maintaining its confidentiality and for all activities under your account.
  • Notify us immediately if you suspect unauthorized use of your account.

12. Governing Law

  • These Terms & Conditions are governed by the laws of India. Any disputes will be resolved in the courts of India.

13. Contact Us

For questions regarding these Terms & Conditions, please contact us at:

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